What is the Pre-Paid Support Package?
With the pre-paid support package I become your personal go-to help desk for all your WordPress (and DIVI) support needs. By paying for a number of hours at once we reduce the administrative burden of sending and paying bills for both of us. The number of hours that you buy determined my hourly rate – the more hours, the less you pay per hour.
If you have a request that does not fit in your pre-paid support package, such as a complex extension of your site, I will let you know in advance. I can then make a separate quote for that request.
What Can I Use the Support for?
You can use your pre-paid support package for any type of support you need for your WordPress site (with or without the DIVI theme), for example:
- Placing content or images on your site;
- Installing new plugins on your site to extend its functionalities (e.g. to create a publication list with BibTex import option);
- A safe update of WordPress, theme and plugins (and a check if everything still works properly after the updates);
- Solving technical problems;
- Small tweaks to the design of your site;
- Design of new pages in the same style as the rest of your site;
- An answer to your question(s) about WordPress;
- Online instruction in how to manage your site (which we will record, so you can always review the session if you forget something)
How It Works in Practice / Conditions
- The pre-paid support is valid until one year after purchase;
- Time is registered per 15 minutes
- Requests should be made over e-mail. In most cases, you will get a first reply within a day;
- In case your request(s) will take more than an hour of work, I will always inform you first;
- Your requests will be taken care of within 5 days. Afterwards you will receive a mail message informing you how much time was spent and how much is still left on your pre-paid package.
FAQ: Can I not just pay afterwards for the time that you actually spend, instead of paying money in advance?
Of course that is a possibility. You can always approach me with a question or request, and I can give you an estimation of the costs and send you a bill afterwards. However:
- My hourly rate will be higher (€75/hour) than if you use a pre-paid support package;
- You may not always get as quick a reply, as clients who want a new website or who have a support package take precedence.
In other words, with a support package I reserve some time in my schedule to always help you out timely and against a better rate.
Not what you are looking for?
Available Support Packages for WordPress (& DIVI) websites
The prices below are excluding 21% VAT.
2 Hours0% discount
- €70,00 / hour
4 Hours1% discount
- €69,30 / hour
6 Hours2% discount
- €68,50 / hour
8 Hours4% discount
- €67,20 / hour
10 Hours6% discount
- €65,80 / hour
12 Hours8% discount
- €64,42 / hour
14 Hours10% discount
- €63,00 / hour
16 Hours12% discount
- €61,63 / hour