By paying for a number of hours at once we reduce the administrative burden of sending and paying bills for both of us. The number of hours that you buy determined our hourly rate – the more hours, the less you pay per hour. Scroll down for our rates.
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Frequently asked questions
How does it work in practice? What are the conditions?
- The pre-paid support is valid until one year after purchase;
- Time is registered per 15 minutes
- Requests should be made over e-mail. In most cases, you will get a first reply within a day;
- In case your request(s) will take more than an hour of work, I will always inform you first;
- Your requests will be taken care of within 5 days. Afterwards you will receive a mail message informing you how much time was spent and how much is still left on your pre-paid package.
What can I use the support package for?
You can use your pre-paid support package for any type of support you need for your WordPress site (with or without the DIVI theme), for example:
- Placing content or images on your site;
- Installing new plugins on your site to extend its functionalities (e.g. to create a publication list with BibTex import option);
- A safe update of WordPress, theme and plugins (and a check if everything still works properly after the updates);
- Solving technical problems;
- Small tweaks to the design of your site;
- Design of new pages in the same style as the rest of your site;
- An answer to your question(s) about WordPress;
- Online instruction in how to manage your site (which we will record, so you can always review the session if you forget something)
If you have a request that does not fit in your pre-paid support package, such as a complex extension of your site, we will let you know in advance. We can then make a separate quote for that request.
Can I not just pay afterwards for the time that you actually spend, instead of paying in advance?
Of course that is a possibility. You can always approach me with a question or request, and I can give you an estimation of the costs and send you a bill afterwards. However:
- My hourly rate will be higher (€75/hour) than if you use a pre-paid support package;
- My response may be slower, as clients who want a new website or who have a support package take precedence.
In other words, with a support package I reserve some time in my schedule to always help you out timely and against a better rate.